Lets Chat

Technology Support Engineer
Hybrid Working (Home/Office/Site)

Proactive Services Group is a support provider with an offering in IT support, security, audio visual and electrical systems. We provide our services remotely and in person to domestic and commercial customers. We pride ourselves on being a small yet powerful service provider with highly skilled individuals creating lasting client relationships.

We are looking for someone who can rise to the challenge of upholding our core beliefs and values.

Role requirements

  • Maths & English GCSE’s C + above, ideally further education in a related field

  • 3 Years of previous relevant experience

  • Undertake works on multiple sites per day

  • Good technical understanding and working knowledge of Office 365, VoIP, Network etc

The right candidate would need to have the following skills and attributes

Technical Attributes

 

- Effective communicator

-Phone calls

-Video call (Teams)

-Written

-Verbal

-Process Driven

-Agile thinking

-Willing participant and team player

-Enthusiastic work ethic

 

 

Personal Qualities

 

-Personable & understanding

-Good initiative

-Thirst for knowledge and keen to learn

-Responsible

-Flexible

-Determined

-Confident decision making

-Passionate about problem solving

 

Job Specification

  • What to expect on the job

The right candidate would be someone who can effectively communicate with customers and collate all required info, creating an effective plan.

Utilise all skills you have acquired over all aspects of the job role and follow through with comprehensive after care including finalising paperwork.

  • What to expect off the job

We are advocates for personal and professional development. With this, we actively encourage training and understanding through learning. This would include attending hosted and personal training sessions.  Additionally, we also encourage outing and teambuilding activities throughout the year.

Planning, preparing and supporting each other is a crucial part of the role. This is undertaken off the job to help ensure we can offer our customers a great service